Privacy Policy

1. Who We Are

CogniFlow AI ("we", "us", "our") is an AI agency based in Calgary, Alberta, Canada. We provide AI automation, local SEO, web development, and related digital services to small and medium businesses across Canada. You can reach us at [email protected] or +1 (403) 925-0068.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details (name, email address, phone number, company name) submitted through our contact form
• Communications you send to us by email or phone

We do not collect payment information directly — any billing is handled through third-party payment processors subject to their own privacy policies.

3. How We Use Your Information

• To respond to your enquiries and deliver the services you request
• To send you relevant updates about your project or our services (you may opt out at any time)
• To improve our website and service offerings
• To comply with legal obligations under applicable Canadian law

4. Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors interact with our site. We may use analytics tools (such as Google Analytics) that collect anonymised usage data. You can disable cookies in your browser settings at any time.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (e.g., email hosting, analytics), subject to confidentiality agreements. We may disclose information if required by law or to protect the rights and safety of our clients or the public.

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy or as required by law. Contact form submissions are retained for a maximum of 24 months unless an active client relationship exists.

7. Your Rights (PIPEDA)

As a Canadian resident, under the Personal Information Protection and Electronic Documents Act (PIPEDA) you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to our use of your information (subject to legal and contractual restrictions)

To exercise any of these rights, contact us at [email protected].

8. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is completely secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.